Returns & Refund Policy

Jolie Moda Return and Exchange Policy

At Jolie Moda, we want you to feel confident and satisfied with every purchase. We gladly accept eligible U.S. returns and exchanges free of charge within 30 days of delivery. To ensure the best experience, please review our policy details below.

Eligibility for Returns

  • Items must be returned in their original condition with tags and liners intact.
  • Final sale items are not eligible for returns or exchanges.
  • Lingerie and intimate apparel must be unworn and tried on over undergarments for hygiene purposes.

We reserve the right to refuse returns if items show signs of wear, damage, scents, or do not meet the above criteria.

How to Start a Return

  1. For U.S. Orders:
    • Start your return by clicking [here] and follow the prompts. You’ll need your order number and zip code to get started.
    • Once your return is initiated, a pre-paid shipping label will be emailed to you. Attach the label to your package and drop it off at the nearest shipping partner location, or schedule a pickup.
  2. For International Orders:
    • Please click [here] to initiate an international return. Customers are responsible for the shipping costs for international returns.

Refund and Exchange Details

  • Returns are refunded to your original payment method.
  • For exchanges, customers are responsible for any price difference between items.
  • Outbound shipping fees are non-refundable.
  • If your return is approved, you will receive an email notification once it has been processed.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Gift cards
  • Intimates bags
  • Package protection services
  • Items marked as Final Sale at the time of purchase
  • Items purchased from third-party retailers (please contact the original place of purchase for assistance)

Important Notes

  • Please ensure all items are returned in their original packaging and free from any damage or scents.
  • Double-check that you’re only sending back items purchased on JolieModa.com. We cannot process or guarantee the return of items mistakenly sent to us.