FAQ
FAQ
Q: When will I receive my order?
A: We aim to deliver your Therahaven products as quickly as possible:
- Processing Time: Most orders are processed within 1–3 business days.
- Shipping Time: Once processed, delivery takes 5–10 business days, depending on your location.
- Total Delivery Time: Between 6–13 business days from the date of your order.
Q: How do I track the progress of an order?
A: Once your order has been shipped, you will receive an email and a text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Q: Can I change my delivery address after I have placed my order?
A: If your order has not been shipped yet, we can deliver to a different address as per your request. To know further, you can contact us through the 'Contact Us' form.
Q: Why does shipping take 6–13 days?
A: We prioritize quality in every step. Each product is carefully processed to ensure it meets our high standards. Additionally, we offer free shipping on all orders to provide the best value to our customers.
Q: Can I track my order?
A: Yes! Once your order is shipped, we will provide tracking details via email so you can follow your package’s journey.
Q: What is your return policy?
A: Please refer to our Refund and Return Policy for detailed information. You can initiate returns within 30 days of receiving your product.
Q: Do you have any more questions?
A: Please contact us through the Chat box or the 'Contact Us' page, and we’ll get back to you within 24 hours.
Shipping & Delivery Transparency
At Therahaven, we take pride in delivering high-quality products directly to your door.
- Estimated Processing Time: 1–3 business days for 80% of orders.
- Estimated Shipping Time: 5–10 business days (depending on your location).
- Total Delivery Time: 6–13 business days.
Enjoy free shipping on all orders to make it worth the wait!